A chargeback is a charge returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. A chargeback may occur on debit cards (and the underlying bank account) or credit cards. Chargebacks can be granted to a cardholder for a variety of reasons. This typically happens after a cardholder claims a transaction resulted from fraud or abuse.
This creates a scenario where AndDone may payout a Settled payment that can be returned as a chargeback. AndDone does not automatically claw back or debit your account to recover these funds. Instead, you will receive an email from support@anddone.com, where we provide a payback link to reimburse AndDone.
You can complete the payment link or forward it to your insured to complete. The payment link is configured for the exact amount of this transaction that was originated and can be completed via ACH or credit card.
***If the shopper makes their payment by any method other than the payment link, those funds will still be disbursed to the Merchant and will still need to be refunded to AndDone via a payment link.